Refund policy

Returns, Cancellation, and Withdrawal Policy

This policy explains how cancellation, withdrawal, and returns apply to WideluxX™ camera preorders and, where applicable, other products offered by SilverBridges GmbH.

1. Personalized WideluxX™ Camera Preorders

Each WideluxX™ camera preorder includes mandatory personalization. At the time of ordering, the customer must provide engraved initials or a monogram as a required part of the order. Additional customization choices may be coordinated later in the production process.

Because the WideluxX™ is individually manufactured according to the customer’s specifications, including mandatory personalization, the statutory right of withdrawal that would otherwise apply to distance sales does not apply to these camera orders once placed, as permitted for personalized goods.

2. Voluntary 14-Day Cancellation Period for Consumers

Although the statutory right of withdrawal does not apply to personalized WideluxX™ camera preorders, SilverBridges GmbH grants consumers a voluntary 14-day cancellation period beginning on the date the order is placed.

To exercise this voluntary cancellation right, the consumer must send a clear cancellation notice in text form, for example by e-mail, within 14 days of placing the order.

Cancellation notices should be sent to:

SilverBridges GmbH
Soonwaldstraße 21
55494 Rheinböllen
Germany
cancellations@wideluxx.com

To meet the deadline, it is sufficient for the cancellation notice to be sent within the 14-day period.

If the cancellation is validly made within this period and before production of the camera has begun according to the customer’s individual specifications, payments already made will be refunded without delay.

This voluntary cancellation right exists exclusively for consumers within the meaning of applicable law. It does not apply to commercial customers.

3. No Standard Returns After Delivery for Customized Cameras

Because each WideluxX™ camera is made to the customer’s specifications, standard returns after delivery based on a change of mind, preference, or other non-defect reason are not accepted for customized camera orders.

This means that once the voluntary cancellation window has expired and production has begun on the personalized camera, the order cannot be cancelled on the basis of ordinary return or withdrawal rights that might otherwise apply to non-customized goods.

4. Refund Right if Maximum Delivery Period Is Exceeded

If delivery of the WideluxX™ camera does not occur within the maximum delivery period defined in the applicable Terms and Conditions, the customer may request a full refund of the purchase price already paid in accordance with those Terms and Conditions.

Any such refund will be made without undue delay and, unless otherwise agreed, using the same payment method originally used by the customer.

5. Non-Customized Products

If SilverBridges GmbH offers non-customized goods for which the statutory right of withdrawal applies, consumers are entitled to exercise that withdrawal right in accordance with the applicable legal provisions and the withdrawal instructions provided with the contract documentation.

Where a statutory withdrawal right applies, the customer must return the goods within the applicable withdrawal period and in accordance with the instructions provided. In such cases, unless otherwise required by law, the customer bears the regular cost of return shipping.

6. Returned Goods Must Not Be Used Beyond Normal Examination

Where returns are legally permitted, customers are only entitled to inspect and test the goods to the extent necessary to determine their nature, characteristics, and functioning. Compensation may be owed for any loss in value resulting from handling beyond what is necessary for such examination.

7. Defects, Warranty Cases, and Shipping Damage Are Not Ordinary Returns

If a product arrives damaged, develops a material or manufacturing defect, or appears not to conform to the contract, this is not handled as a standard return for convenience. Instead, the matter should be reported to SilverBridges GmbH so it can be reviewed under the applicable statutory defect rights, warranty terms, or shipping insurance procedures.

If your shipment arrives with visible transport damage, please document the condition immediately and contact support without delay.

If you believe your camera has a manufacturing or material defect, please contact warranty@wideluxx.com with your order number, a description of the issue, and the date of purchase.

8. Contact

For cancellation requests, please contact: cancellations@wideluxx.com

For general support questions, please contact: support@wideluxx.com

For warranty-related issues, please contact: warranty@wideluxx.com

This Returns, Cancellation, and Withdrawal Policy is intended as a customer-friendly summary. In the event of any inconsistency, the applicable Terms and Conditions and any mandatory statutory rights shall govern.